At SolarRun, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through our website, mobile applications, customer support, or other services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Name, email address, phone number, postal address.
Identity details (for financing/subsidy purposes, e.g., PAN, Aadhaar, utility bills).

b) Technical Information

Device type, IP address, browser type, and website usage analytics.

c) Transactional Information

Payment details, financing/loan records, invoices, and service requests.

d) Energy & Installation Data

Roof survey reports, energy usage patterns, and system performance data.

2. How We Use Your Information

Your data may be used for:

Providing and managing solar installation, maintenance, and financing services.
Processing payments and subsidies.
Responding to inquiries, customer support, and warranty claims.
Sending updates, offers, and service-related communications (you may opt out anytime).
Improving website performance, user experience, and marketing effectiveness.
Compliance with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal data. We may share information only with:

Service providers and contractors who assist in installations, maintenance, or financing.
Financial institutions and government agencies (for loans, subsidies, and regulatory approvals).
Legal authorities when required by law.

All third parties are required to maintain confidentiality and data security.

4. Data Security

We use industry-standard safeguards (encryption, secure servers, restricted access) to protect your data.
While we take reasonable steps to secure information, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access and review the personal data we hold about you.
Request corrections or updates.
Withdraw consent to marketing communications.
Request deletion of your data, subject to legal or contractual obligations.

6. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience, track performance, and personalize content. You can disable cookies in your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

SolarRun Grievance Officer

Ebusian Benjamin

Email: info@solarrun.in

Address: D79, 3rd Cross St, Friends Colony, Annanagar East, Chennai, Tamil Nadu 600102

Need Help with Your Privacy Rights?

Our team is committed to helping you understand and exercise your privacy rights. Contact us anytime for assistance.

Email:info@solarrun.in

Central Chennai

• Solar in T. Nagar (Thyagaraya Nagar) • Solar in Nungambakkam • Solar in Alwarpet • Solar in Mylapore • Solar in Royapettah • Solar in Egmore • Solar in Kilpauk • Solar in Chetpet • Solar in Vepery • Solar in Triplicane • Solar in Gopalapuram • Solar in Teynampet • Solar in Pudupet

South Chennai

• Solar in Adyar • Solar in Besant Nagar • Solar in Thiruvanmiyur • Solar in Velachery • Solar in Medavakkam • Solar in Pallikaranai • Solar inPerungudi • Solar in Sholinganallur • Solar in Thorapakkam • Solar in Karapakkam • Solar in Navalur • Solar in Padur • Solar in Siruseri • Solar in Kelambakkam • Solar in Kotturpuram • Solar in Uthandi • Solar in Injambakkam • Solar in Neelankarai • Solar in Palavakkam • Solar in Pallikaranai • Solar in Madipakkam • Solar in Nanganallur • Solar in Keelkattalai • Solar in Selaiyur • Solar in Sembakkam • Solar in Camp Road • Solar in Pammal • Solar in Chromepet • Solar in Tambaram East • Solar in Tambaram West • Solar in Chitlapakkam • Solar in Santhoshpuram • Solar in Potheri • Solar in Guduvanchery

West Chennai

• Solar in Anna Nagar • Solar in Mogappair • Solar in Ambattur • Solar in Nolambur • Solar in Ayanambakkam • Solar in Porur • Solar in Iyyappanthangal • Solar in Gerugambakkam • Solar in Kattupakkam • Solar in Mangadu • Solar in Valasaravakkam • Solar in Ramapuram • Solar in Maduravoyal • Solar in Poonamallee • Solar in Avadi • Solar in Thiruverkadu

North Chennai

• Solar in Perambur • Solar in Kolathur • Solar in Ayanavaram • Solar in Vyasarpadi • Solar in Washermanpet • Solar in Tondiarpet • Solar in Madhavaram • Solar in Korukkupet • Solar in Ennore • Solar in Royapuram • Solar in Manali • Solar in Sembium • Solar in Red Hills • Solar in Erukanchery

SolarRun Privacy Policy